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Burnaby’s NORPAC honoured as one of Canada’s 50 Best Managed Companies – Company focuses on listening to customers and new operational strategies
Burnaby, B.C. - NORPAC Controls of Burnaby is pleased to announce it has been named one of Canada's 50 Best Managed Companies.
NORPAC was chosen from among hundreds of applicants for this prestigious national award sponsored by Deloitte, CIBC Commercial Banking, National Post, and Queen’s School of Business.
Dave Wall, President of NORPAC, says management and staff at NORPAC are thrilled with the award.
“We are known for our dedication to outstanding customer service and to innovation and it’s wonderful to be recognized for this in a national forum,” he says. “We want to take this opportunity to thank all of our customers and our staff for their invaluable support over the years.”
NORPAC specializes in process control solutions aimed at improving output and reducing costs in sectors that range from forestry and mining to water and waste water treatment. The company takes pride in its culture of customer service excellence and customer listening systems – a process called Total Customer Commitment. Operating in parallel, NORPAC’s technical expertise is unmatched.
“The 2005 Best Managed winners are an outstanding group of Canadian-owned and managed companies that have proven their remarkable ability and commitment to apply best practices to all areas of their business operations,” says Tony Grnak, Deloitte partner and National Leader, Canada’s Best Managed. “These companies clearly demonstrate innovation, leadership and a laser focus on their customers and employees. Their example illustrates that focusing on business fundamentals while pursuing a clearly defined strategy is key to achieving exceptional results.”
NORPAC was established in 1972 and has offices in Burnaby, on Vancouver Island and in Prince George.
NORPAC’s Winning Strategies
NORPAC is a customer-focused business that provides maximum differentiated value to its customers. The company has developed these internal business practices to achieve its goals:
- A documented three-tiered strategic plan on which the company executes
- Measure everything
- A formal employee recognition and feedback process
- An unparalleled culture of customer service excellence/customer listening systems - Total Customer Commitment
- Frequent open communication sessions with all employees
- All managers are actively involved in attracting and hiring new talent
- Formal yearly employee driven performance review process
- A proven track record of growth in a declining market.
About Canada’s Best Managed Companies
Established in 1993, Canada's 50 Best Managed Companies is the country’s leading business awards program, recognizing excellence in Canadian-owned and managed companies with revenues over $10 million. Every year, hundreds of entrepreneurial companies compete for this designation in a rigorous and independent process that evaluates the calibre of their management abilities and practices. For further information, visit www.canadas50best.com.
For further information:
Dave Wall, President
NORPAC Controls
Office: 604.422.3702 Cell: 604.312.7852
www.norpaccontrols.com
Anita Webster, Media Relations
Anita Webster Communications
Office: 604.732.7035
Jacqui d’Eon, Director, Executive Communications
Deloitte
Office: 416.874.3670
www.canadas50best.com
Anita Webster Communications
view my website www.anitawebstercommunications.com
P. 604.732.7035
C. 604.313.6568
 National Post - Feb. 3rd, 2006
National Press Release - Feb. 3rd, 2006
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